Our team is comprised of certified professionals in the medical industry
Founder and CEO
In an industry that is ever-changing and incredibly competitive, Chelsea is instrumental in shaping the direction and adaptive culture of InnovateU. Her goal as Founder and CEO is to build strong, long-term relationships with clients by exceeding their expectations and working proactively. With more than a decade dedicated to healthcare, Chelsea is an industry leader in her knowledge of financial and operational management, business development, space acquisition, and technology implementation. Her expertise in business and revenue cycle management, provides InnovateU with a formula that is redefining healthcare management.
The motto “It is not enough to be good, we must be great” drives Chelsea and her team every day. She is committed to building an entity where talented individuals are cultivated and can thrive. In addition to an unrelenting work ethic, Chelsea believes in providing expert knowledge, maximum integrity, multi-directional communication and doing what is right for the client. With such a great product and brilliant people, it is no wonder that InnovateU is a successful and fast-growing company. Results speak for themselves, and Chelsea along with her team are no strangers to providing successful outcomes for medical practices.
Michelle L Tatro
Michelle L Tatro
New Client Implementations Director
Michelle Tatro, is a Certified Professional Coder through the Practice Management Institute. She has over 10 years of medical collections and coding experience and over 15 years of knowledge in the health care industry.
Her coding expertise is wide reaching and includes multiple specialties in outpatient and inpatient settings. Michelle has been leading teams to success by incorporating the knowledge of how to streamline accounts receivable, decrease days in A/R and increase net collection ratios while providing coding guidance to ensure maximum charge capture.
In addition to extensive knowledge in revenue cycle management, she specializes in coding audits designed to assess a practices readiness for Medicare audits. She is highly proficient in coding regulations and guidelines as well as Medicare and Medicaid claims processing procedures.
In order to maintain our leadership knowledge in the ever-changing health care industry, Michelle focuses on continuing education through memberships with AAPC and AMA. Michelle strives for excellence in all that she does, resulting in advantageous outcomes for our clients.
Director of Revenue Cycle
Vivian Sutherland is an innovative, customer-oriented healthcare professional with over 25 years of experience in medical billing reimbursement, revenue cycle management, practice management, and leadership.
Vivian began her Medical Billing career in 1996. Her Medical Billing career began in the data entry department, then moved onto payment posting, account receivables, billing supervisor, revenue cycle manager, and finally director of revenue cycle. Vivian took a break from Medical Billing in 2005 and ventured into Practice Management. She managed a medical practice for seven years, before getting back to her real passion, Medical Billing. Prior to joining InnovateU Vivian was the national director of revenue cycle services for a revenue cycle company serving over 100 clients, which included single physician practices to large group practices, and managing over 4 million dollars in monthly revenue.
Vivian is knowledgeable in all aspects of revenue cycle. She evaluates processes through analytics and establishes actionable methods to increase productivity and efficiency. Healthcare is always changing, to keep current and expand her knowledge she continues to learn through continuing education, carrier webinars, coding seminars, and CMS updates.
In her free time, she enjoys spending time with her family. She is married and has 3 children and 8 grandchildren. She loves all things outdoors, camping, hiking, fishing, swimming, boating, and gardening. When she is not enjoying the outdoors, she can be found cheering on her grandchildren at their various sporting events.