Director of Revenue Cycle
Vivian Sutherland is an innovative, customer-oriented healthcare professional with over 25 years of experience in medical billing reimbursement, revenue cycle management, practice management, and leadership.
Vivian began her Medical Billing career in 1996. Her Medical Billing career began in the data entry department, then moved onto payment posting, account receivables, billing supervisor, revenue cycle manager, and finally director of revenue cycle. Vivian took a break from Medical Billing in 2005 and ventured into Practice Management. She managed a medical practice for seven years, before getting back to her real passion, Medical Billing. Prior to joining InnovateU Vivian was the national director of revenue cycle services for a revenue cycle company serving over 100 clients, which included single physician practices to large group practices, and managing over 4 million dollars in monthly revenue.
Vivian is knowledgeable in all aspects of revenue cycle. She evaluates processes through analytics and establishes actionable methods to increase productivity and efficiency. Healthcare is always changing, to keep current and expand her knowledge she continues to learn through continuing education, carrier webinars, coding seminars, and CMS updates.
In her free time, she enjoys spending time with her family. She is married and has 3 children and 8 grandchildren. She loves all things outdoors, camping, hiking, fishing, swimming, boating, and gardening. When she is not enjoying the outdoors, she can be found cheering on her grandchildren at their various sporting events.